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Overview
This article provides an overview of Barracuda's email quarantine feature, covering how users can manage quarantined messages, set up notifications, and ensure their inboxes remain secure. Follow the step-by-step instructions to access and release legitimate emails from quarantine, troubleshoot common issues, and find answers to frequently asked questions.
Table of Contents
- Step 1: Accessing Quarantined Messages
- Step 2: Reviewing Quarantined Emails
- Step 3: Releasing or Deleting Quarantined Emails
This guide is designed to help users navigate Barracuda's email quarantine feature effectively. Barracuda's system identifies and quarantines suspicious emails to protect against spam, phishing, and malware. Users receive regular notifications when messages are quarantined, and messages are automatically deleted after 30 days unless released by the user.
Ensure the following requirements are met before using Barracuda's quarantine feature:
- Email Access: Users must have access to their email to review quarantine notifications.
- Quarantine Notifications Enabled: Check that Barracuda email quarantine notifications are set up. (Contact IT if you are not receiving these notifications.)
Step 1: Accessing Quarantined Messages
Open Quarantine Notification Email - Barracuda sends an email notifying users of quarantined messages. Open this email to view a summary of messages.
Click on the “Manage Quarantine” button - In the notification email, click the “Manage Quarantine” button to access the Barracuda Quarantine Inbox. If prompted to log in, use your Office365 credentials.
Step 2: Reviewing Quarantined Emails
View Quarantined Messages - The quarantine inbox shows a list of messages flagged by Barracuda. You can review the sender, subject line, date, score, and reason why email is quarantined.
Step 3: Releasing or Deleting Quarantined Emails
Release Quarantine Emails - For any messages identified as legitimate, select the email and choose the “Deliver” option to send it to your inbox.
Delete Unwanted Emails - For spam or suspicious emails, select “Delete” to permanently remove them.
Email Categorization - Use this option to assign emails to specific categories. Supported categories are Corporate Email, Transactional Email, Marketing and Newsletters, Mailing Lists, Social Media, and Other.
Sender List - Use this option to help improve Barracuda’s filtering accuracy. You can exempt or block a sender by entering their email and selecting the policy to block or exempt.
Problem: I’m not receiving quarantine notifications.
Solution: Check your spam folder in your email and add Barracuda as a trusted sender. If the issue persists, contact IT for support.
Problem: Released emails are not appearing in my inbox.
Solution: Ensure the emails are not being filtered into another folder. Check email rules or filters in your email client.
Q: How long are quarantined messages kept?
A: Quarantined messages are stored for 30 days and automatically deleted if not released.
Q: Can I recover an email after it’s deleted from quarantine?
A: No, once deleted, the email is permanently removed.
Q: How often are notifications sent?
A: Notifications are sent at regular intervals, usually daily, but frequency may vary depending on your company’s settings.
- Barracuda Email Security Documentation
For further assistance, please reach out to the IT team or submit a ticket at [email protected]
