Overview

 

This article provides step-by-step instructions on how to forward your desk phone to your cell phone.
Following these instructions will ensure you receive calls on your cell phone when you're not at your desk.

 

In this Article:

 

1. Introduction
2. Phone Identification
3. Avaya 9621 Forwarding Instructions
   1. Select the Forward Button
   2. Navigate the Forward Menu
   3. Adjust the Forward Settings
4. Avaya 9608 Forwarding Instructions
   1. Select the Features Button
   2. Navigate the Features Menu
   3. Navigate the Forward Menu
   4. Adjust the Forward Settings
5. Contact Information

 

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Introduction

Forwarding your desk phone to your cell phone allows you to receive calls on your cell phone when you are away from your desk.

This guide will help you set up call forwarding easily and quickly.

 

Phone Identification

If you have the desk phone model below, click here for instructions.

 

 

If you have the desk phone model below, click here for instructions.

 

 

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Avaya 9621 Forwarding Instructions

 

Step 1: Select the Forward Button

On your desk phone, locate and press the "Forward" button.

 

 

Step 2: Navigate the Forward Menu

After pressing the forward button, you will see a menu with several options.

Select "Forward Busy / No Answer."

 

 

Step 3: Adjust the Forward Settings

1. Set the Busy / No Answer setting to Off / On
2. Set the Call Type setting to All Calls 
3. Select the Destination setting and enter your phone number
   For local numbers, enter the number 8 before your phone number
   For out of state numbers, enter the numbers 81 before your phone number
4. Once you have entered your phone number, click Select and Save

 

 

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Avaya 9608 Forwarding Instructions

 

Step 1: Select the Features Button

On your desk phone, locate and press the "Features" button.

 

 

Step 2: Navigate the Features Menu

After pressing the Features button, you will see a menu with several options.

Select "Forward"

 

 

Step 3: Navigate the Forward Menu

After pressing the forward button, you will see a menu with several options.

Select "Forward Busy / No Answer"

 

 

Step 4: Adjust the Forward Settings

1. Set the Busy / No Answer setting to Off / On
2. Set the Call Type setting to All Calls 
3. Select the Destination setting and enter your phone number
   For local numbers, enter the number 8 before your phone number
   For out of state numbers, enter the numbers 81 before your phone number
4. Once you have entered your phone number, click Select and Save

 

 

Contact Information

 

If you need further assistance, please contact our support team:

 

• Email: [email protected]
• Help Desk Portal